The beliefs and assumptions about people, work, and the organization best reflects the

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1. The task of an organization is reflected in its: (Points : 4)
human resources
mission or purpose
input materials
structure

2. The beliefs and assumptions about people, work, and the organization best reflects the: (Points : 4)
formal organization
overt part of an organization
informal organization
social surface

3. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)
situation
external environment
organizational context
group

4. In an open system the transformation or conversion of inputs to outputs is accomplished with: (Points : 4)
technology
task
borrowed financial resources
robots

5. If a pregnant woman claimed that a manager’s failed office romance caused him to focus more on her work, thus increasing her work demands, could result in a discrimination claim based on: (Points : 4)
gender plus
utilitarian romance
hierarchical romance
sexual harassment

6. Attention to diversity has particularly increased in recent years because of: (Points : 4)
the use of telecommunications
the opportunity for use of lower cost labor in other countries
the changing demographics of the working population
legislation

7. According to Hofstede’s research, the country displaying cultural characteristics most similar to the U.S. is: (Points : 4)
Japan
Sweden
Italy
Canada

8. In an interview situation, the interviewer’s first impression of the interviewee (or target) is likely to be based upon: (Points : 4)
nonverbal cues of the target
verbal communication by the target
the intentions of the target
the target’s physical appearance

9. Which of the following organizations has perfected software that decodes a caller’s personality using voice recognition in order to match them with an agent with a similar personality? (Points : 4)
EVR
ELoyalty
EPersonalityRecognition
EPersonalityCallCenter (EPCC)

10. The perceiver’s pattern of thinking or manner in which they assemble and interpret information about another person is: (Points : 4)
the strength of situational cues
cognitive structure
self-concept
attitude structuring

11. Counterproductive behavior that violates organizational norms and causes harms to others of the organization is known as: (Points : 4)
OCB
WDB
JDI
MSQ

 

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